Terms of service
Last updated: 13 November 2026
Our role as your proxy
JapanShipper acts as your purchasing and forwarding agent. We arrange purchase and shipment of the items you select; we are not their manufacturer and do not independently guarantee authenticity, performance or seller descriptions. Any inspection service covers only its stated scope. These terms do not exclude liability or rights that cannot lawfully be excluded.
Fees and payment
The service fee is ¥750 once per consolidated shipment group, not per item. Later purchases added to the same open group do not incur that service fee again. Product costs and the applicable service fee are paid at purchase checkout. International shipping is paid separately after packing and measurement. Splitting into additional shipments may create additional shipment groups and service fees; review the quote before confirming.
English prices may display an estimated USD equivalent; French, German and Spanish prices may display an estimated EUR equivalent. All actual checkout charges are in Japanese yen (JPY). Display conversions are estimates and may change. Your card issuer or payment provider may apply its own exchange rate or conversion fees.
Storage and consolidation
Each item receives 45 days of free storage from its recorded warehouse receipt date. Its remaining time is shown in your account. Combining items or adding new purchases does not reset earlier items' storage periods. If an item approaches expiry, contact support; any further storage cost or other action must be disclosed in advance.
Contact support before your free storage expires. No automatic disposal or storage charge is applied without notice.
Customs and restricted goods
You are responsible for checking destination restrictions and for import duties, taxes and clearance charges unless expressly included in your quote. We use accurate customs descriptions and values and will not declare purchases as gifts or undervalue them. Customs or carrier decisions may delay or prevent delivery.
Restricted items ↗Cancellations and refunds
Submit cancellation requests as soon as possible. After we place a purchase, cancellation or return depends on the seller's terms, the item's status and applicable law. Contact support about damaged, incorrect or missing goods. Approved refunds are handled through the original payment method where possible; non-recoverable costs must be explained before any deduction.
The original Japanese seller controls availability and its own returns policy. We confirm the purchase only after successful payment and seller acceptance.